Frequently Asked Questions

CLMADE expresses our guiding idea: Culture & Legacy, Made for Today. It also reflects our focus on Eastern Culture, Art & Objects.

Learn more about our purpose on Culture in the Making.

CLMADE currently sells finished handcrafted accessories, including earrings, necklaces, hair clips, hairpins and brooches.

Browse our current collection for available designs, or explore our Ronghua accessories. Each product page provides the materials, dimensions and care information for that piece.

Visit The Crafts for an introduction to Ronghua silk flowers, Song Brocade, cloisonné enamel work and the way CLMADE presents cultural context.

CLMADE products are centred on hand-shaped, hand-worked or hand-assembled craft elements. Some pieces also contain manufactured supporting components such as earring findings, hairpin bases, brooch pins, clasps, chains, cords or structural fittings.

Individual product pages explain the relevant materials, construction and handmade processes rather than describing every component with one general label.

No. CLMADE distinguishes between an established craft tradition and the certification status of an individual commercial product.

A piece may draw on a recognised craft tradition without being independently certified as an intangible-cultural-heritage product. Heritage-related claims are used only when they can be connected to reliable documentation.

Small variations may occur in hand-shaped forms, woven motif placement and manual assembly. These can include slight differences in shape, alignment, texture or colour placement.

Refer to the product description for expected handmade variation. Damage, missing components or substantial differences from the selected design are not treated as normal handmade variation.

Materials vary by product and may include fine textile fibres, brocade textiles, sterling silver components, copper, alloy, plated metal, wood, glass, cord and other supporting materials.

Refer to the individual product page for its confirmed composition, base metal, finish and construction. Read From Material to Finished Piece for our material information standards.

Not necessarily. A silver- or gold-coloured surface may be a plated finish over another base metal. Product pages distinguish sterling silver, base metal and plated finishes wherever the information has been confirmed.

Material sensitivities differ between individuals. Review the confirmed earring-post, hook and supporting-component information on the product page before ordering.

If you have a known metal sensitivity and the required composition is not clearly stated, please contact CLMADE before purchase. Product information is not a substitute for medical advice.

CLMADE products are prepared in China. Refer to each product page for confirmed information about its craft, materials, making process and place of production.

DIY craft kits are not currently available to buy from CLMADE. Our current collection consists of finished accessories.

If a kit is introduced in the future, its product page will explain the included materials, required tools, skill level and relevant safety information before purchase.

Keep delicate fibres, textiles and plated surfaces away from water, perfume, hairspray, cosmetics, household chemicals, prolonged sunlight, excessive heat and repeated friction.

Because care requirements vary by composition, follow the product-specific instructions first. Read the complete Care Guide for general recommendations.

Do not wash, soak, scrub, iron or machine-clean a CLMADE textile or fibre product unless its individual care instructions specifically permit it.

Do not use chemical jewellery cleaners, polishing compounds or abrasive cloths on an assembled product unless the instructions confirm that the method is safe for every adjoining material.

A treatment suitable for solid silver may damage plating, fibres, textiles, adhesives, wood or decorative surfaces.

Orders are dispatched from China and shipped via DHL Express, FedEx, or another trusted tracked carrier, depending on the destination.

Free Tracked International Shipping — Duties & Taxes Included

Free shipping applies to every order, with no minimum item quantity or order value. Visit Shipping & Delivery for current destination and delivery information.

All CLMADE products are handmade. Please allow approximately 3 business days after payment and order confirmation for production and receipt at our domestic shipping hub in China. This preparation period comes before the delivery period.

Our daily order cut-off is 16:00 Beijing Time (UTC+8). Orders placed after this time, on weekends or public holidays enter processing on the next business day. Business days are Monday to Friday, excluding public holidays.

See our Shipping & Delivery page for full details.

Estimated delivery to supported destinations is 6–10 business days from receipt at our domestic shipping hub in China. This period includes transfer and consolidation, international transport, and delivery to the customer. It follows the approximately 3-business-day production and domestic-hub handover period.

Delivery estimates are not guaranteed arrival dates unless expressly confirmed. Customs review, remote-area delivery, carrier disruption, severe weather, security checks and public holidays can affect delivery.

Tracking details will be provided once your order has been dispatched. Tracking events may take time to appear after the parcel has been accepted by the carrier.

All orders receive free tracked international shipping, and applicable duties and taxes are included (DDP). No minimum order quantity or order value is required. No additional duties or taxes are due on delivery.

If a carrier requests an unexpected import payment for your order, contact CLMADE with your order number and the payment request. See our Shipping Policy for full details.

Contact CLMADE as soon as possible if an order detail is incorrect. A change or cancellation cannot be guaranteed after preparation, packing or carrier processing has started.

Do not send payment information or other sensitive financial details through the contact form.

Keep the product, original packaging and shipping label. Photograph the outer parcel, internal packaging, complete product and affected area as soon as possible.

Then contact CLMADE with your order number and clear photographs. Do not discard the packaging or attempt a repair before receiving instructions.

Return eligibility depends on the product, order circumstances, hygiene considerations, condition and applicable consumer rights. Read our Return and Refund Policy for the current conditions and request process.

Contact CLMADE before sending anything back. Unauthorised international returns may be delayed, refused or sent to the wrong address.

Not necessarily. Depending on the issue, evidence, product value, destination and available resolution, CLMADE may request a return or provide another case-specific solution.

A refund without return is not automatic and should not be assumed before the case has been reviewed.

Use the Contact CLMADE page and include the product name or link, the information you need and your destination country if the question concerns delivery.

We welcome considered enquiries from independent retailers, museum shops, cultural institutions, editors and workshop partners.

Visit Wholesale & Cultural Collaborations for the information to include in a proposal.

Culture & Legacy, Made for Today.