Contact CLMADE
We welcome questions from customers who would like to understand a product before ordering, need help with an existing order or want to discuss a considered retail, cultural or creative collaboration.
Go to the contact form for product questions or order support. Name, email and message are required. For a product question, include the product name or page link and the colour or variant. Please do not include payment card information, passwords, or unnecessary identity documents.
Contact Options
For product questions, order support, wholesale enquiries or cultural collaborations, contact us through the form below or WhatsApp.
Primary WhatsApp: +86 180 9927 9750
Alternate WhatsApp: +86 151 6090 0973
For existing orders, please include your order number and the email address used at checkout. We usually reply within 1–2 business days.
Follow CLMADE: TikTok · Instagram · Facebook · Pinterest · YouTube
Before Contacting Us
You may find an immediate answer in the following guides:
Product & Craft Questions
For questions about materials, dimensions, colour, construction, care, handmade variation or cultural context, please include:
- The product name or product-page link.
- The specific material, measurement or feature you would like clarified.
- Your destination country if the question concerns availability or delivery.
- Any relevant sensitivity or intended use that may affect product selection.
Product information is reviewed before publication, but some details may still require confirmation. We will not replace a missing specification with an assumption.
Help With an Existing Order
Use the same email address used at checkout and include:
- Your order number.
- The full name entered on the order.
- The product concerned.
- A concise description of the problem.
- The tracking number if the enquiry concerns delivery.
- The date the parcel was delivered, where relevant.
If an item arrives damaged or incomplete, keep the product, outer parcel, shipping label and all internal packaging. State in the form that photographs are available; we will provide the appropriate method for supplying them after the initial enquiry is received.
Do not attempt a repair or discard the packaging before receiving instructions.
Delivery Questions
For destination, tracking, customs or delivery questions, include your country, region or postcode and identify the product you are considering.
Do not send passport details, identity documents, tax records or customs payment information through the general contact form. If a carrier or authority requires additional information, use its verified and secure communication channel.
Read the current Shipping & Delivery information before submitting an enquiry.
Wholesale & Retail Partnerships
We welcome considered enquiries from independent retailers, museum shops, design-led stores and cultural institutions interested in Chinese craft-focused products and guided making experiences.
Please include:
- Organisation name and website.
- Country and retail or operating location.
- Type of organisation and customer audience.
- Products or craft categories of interest.
- Estimated quantity or project scale.
- Requested timing.
- Any packaging, documentation or regional requirements.
Visit Wholesale & Cultural Collaborations before submitting a partnership enquiry.
Cultural, Editorial and Workshop Enquiries
For cultural programming, editorial features, educational activities or workshop proposals, briefly introduce:
- Your organisation, publication or project.
- The proposed subject and intended audience.
- The requested contribution from CLMADE.
- How product images, written material or cultural information would be used.
- The planned location, publication date or project schedule.
A proposal does not create a partnership, endorsement, image licence or permission to reproduce CLMADE content. Any agreed use must be confirmed separately in writing.
Information You Should Not Submit
For your security, do not include:
- Complete payment-card or bank-account details.
- Account passwords or verification codes.
- Copies of passports or identity documents.
- Unnecessary medical information.
- Confidential commercial documents that have not been requested.
Send an Enquiry
Complete the contact form below. Use an email address that you check regularly, as our response will be sent to the address entered in the form.
For an existing order, use the same email address used at checkout whenever possible. Submitting the same enquiry repeatedly may delay review.
Culture & Legacy, Made for Today.