Shipping policy
Last updated: 3 September 2026
Free DHL Express Shipping on Every Order · Duties & Taxes Included
This Shipping Policy explains how CLMADE processes and delivers orders. It should be read together with our Terms of Service and Return and Refund Policy.
CLMADE orders are dispatched from our supplier network in China and delivered to supported international destinations by DHL Express.
Shipping Destinations
A country or region is available for ordering only when it can be selected during checkout. CLMADE activates a destination only after confirming carrier coverage and the appropriate shipping and customs arrangements for that destination.
If checkout does not offer shipping to an address, we are not currently able to accept an online order for that destination. Available destinations may change because of carrier coverage, customs restrictions, product requirements or other operational considerations.
Shipping Charges
All orders to destinations available at checkout receive free DHL Express shipping. No minimum order quantity or order value is required.
Duties, Import Taxes and Customs Charges
CLMADE covers applicable import duties, import taxes and ordinary customs-clearance charges for every order to a destination available at checkout.
The amount paid at checkout includes product charges, applicable taxes and duties, and free DHL Express shipping. Customers should not be asked to pay additional routine import duties or taxes on delivery.
If a customs authority or carrier unexpectedly requests an import-related payment, contact CLMADE promptly and provide a copy of the notice or request so that we can review it before you pay.
Charges caused by an incorrect or incomplete address, a customer-requested change after dispatch, refusal, failure to collect, storage, redelivery or return are not ordinary DDP delivery charges and may be charged or deducted from a refund where permitted by applicable law.
Order Processing
Processing time is the period required to verify, prepare, finish, inspect and pack an order before it is handed to DHL. Processing time is separate from transit time.
All products currently offered by CLMADE are finished pieces. In-stock orders are prepared for dispatch within 1 business day. Our daily order cut-off time is 16:00 Beijing Time (UTC+8). Orders placed after 16:00, on weekends or on public holidays enter processing on the next business day. Business days are Monday to Friday, excluding public holidays.
If an order contains products with different processing times, the longest applicable processing estimate may apply unless CLMADE confirms that the order will be shipped separately.
Delivery Estimates
Estimated delivery time begins after the order has been dispatched. Processing time and delivery time should therefore be considered separately.
Any delivery estimate shown at checkout or communicated with the order is an estimate, not a guaranteed arrival date. Customs review, remote-area service, carrier disruption, severe weather, public holidays, security inspections and events outside reasonable control may affect delivery.
Where mandatory law requires delivery within a particular period, CLMADE will comply with that requirement.
Customs Information
Customers must provide complete and accurate information required for delivery and customs clearance, including their full name, delivery address, postal code, telephone number and any additional information legally required by the destination country.
CLMADE will prepare shipping and customs documentation using the order and product information available to us. We will not intentionally declare an inaccurate product description or value or mark a commercial order as a gift to avoid duties or taxes.
Customs authorities may inspect a parcel or request additional information from the recipient. A delay caused by customs review is outside the normal DHL transit estimate.
Order Confirmation, Dispatch and Tracking
After an order is submitted, the customer will receive an order confirmation at the email address provided during checkout. An order confirmation acknowledges receipt of the order; it does not necessarily confirm dispatch.
When the order is dispatched, CLMADE will send a shipping confirmation with DHL tracking information when available. Tracking information may take time to become active after the parcel has been handed to DHL.
Delivery Address
Customers are responsible for reviewing their name, address, postal code, email address and telephone number before submitting an order.
If you notice an error, contact CLMADE immediately. We will try to update the address before fulfilment, but we cannot guarantee an address change after processing or dispatch has begun.
DHL may charge an additional fee for an approved correction, redirection, storage, redelivery or return. If a parcel is returned because the customer supplied incomplete or incorrect information, any refund will be assessed after the parcel is received back, and related costs may be deducted where permitted by applicable law.
Delivery, Risk and Delivery Attempts
Where applicable consumer law requires it, CLMADE remains responsible for loss or damage during delivery until the customer, or a person designated by the customer, takes physical possession of the goods.
DHL may require a signature, delivery appointment, identity confirmation or collection from a designated location. Customers are responsible for monitoring tracking information and responding to reasonable DHL or customs requests.
If a parcel cannot be delivered, DHL may attempt redelivery, hold it for collection or return it to the sender.
Refused and Unclaimed Parcels
Refusing delivery or failing to collect a parcel does not automatically complete a valid cancellation or return request.
If a parcel is returned because delivery was refused, required information was not provided or the parcel was not collected, CLMADE will assess the order after it is returned. Where permitted by applicable law, return shipping, storage, customs or carrier charges may be deducted from any refund. Mandatory consumer rights remain unaffected.
Delayed or Lost Shipments
International deliveries may be delayed by customs processing, carrier disruption, public holidays, severe weather, security inspections, transport restrictions or other events outside reasonable control.
If tracking does not confirm delivery within a reasonable period after the estimated delivery window, contact CLMADE so that we can review the shipment and, where appropriate, open an enquiry with DHL.
If a shipment is confirmed lost, CLMADE will provide an appropriate remedy, which may include replacement or refund, subject to product availability and applicable law.
Damaged Shipments
Please inspect the parcel promptly after delivery. If the parcel or product arrives damaged, contact CLMADE as soon as reasonably possible and provide:
- the order number;
- clear photographs of the external packaging and shipping label;
- clear photographs of the damaged item and internal packaging; and
- a brief description of the problem.
Do not discard the item or packaging until CLMADE has reviewed the issue and provided instructions. Depending on the circumstances and applicable law, the resolution may include replacement components, repair, replacement, partial refund, full refund or another appropriate remedy.
Separate Shipments
CLMADE may divide an order into separate shipments when reasonably necessary because of product availability, packaging requirements or fulfilment arrangements. Additional shipping charges will not be added after purchase without express agreement from the customer.
Order Changes and Cancellation
Eligible cancellation requests can be submitted through the customer account while the order remains unfulfilled.
Once an order has been fulfilled or handed to DHL, it normally cannot be cancelled or redirected through the cancellation process. The customer may instead use the applicable return procedure after delivery. For complete conditions, review our Return and Refund Policy.
Contact
For shipping questions, contact CLMADE with your order number:
Email: hello@clmade.com
Telephone: +86 151 6090 0973
Website: www.clmade.com
CLMADE is operated by 新疆安博阳光新能源科技有限公司, a limited liability company registered in the People’s Republic of China.
Registered business address: Room 1204, Xinhua Bookstore Book City Complex, No. 986 Penghu Road, High-Speed Railway Area, Urumqi Economic and Technological Development Zone, Urumqi, Xinjiang 830001, China.
Please do not send returns to the registered business address unless CLMADE has expressly provided that address in approved return instructions.