Shipping & Delivery

Free Tracked International Shipping — Duties & Taxes Included

CLMADE dispatches orders from China to supported international destinations.

Orders are shipped via DHL Express, FedEx, or another trusted tracked carrier, depending on the destination. Shipping, import duties, and taxes are included in your order price. Tracking details will be provided once your order has been dispatched. No additional duties or taxes are due on delivery.

No minimum order quantity or order value is required.

Where We Deliver

A destination is available when it can be selected at checkout and a tracked shipping option is offered for the address. If no delivery option is shown, CLMADE is not currently accepting online orders for that destination.

Shipping Charges

All products qualify for free tracked international shipping to destinations available at checkout. CLMADE also covers any applicable remote-area delivery surcharge; customers pay no shipping charge.

Optional currency-conversion, card or bank charges imposed independently by the customer’s payment provider are not charges collected by CLMADE.

Duties and Import Taxes

All orders are shipped DDP (Delivered Duty Paid). CLMADE covers the applicable import duties, import taxes and ordinary carrier customs-clearance charges.

The amount paid at checkout includes product charges, applicable taxes and duties, and free tracked international shipping. Customers should not be asked to pay additional routine import duties or taxes on delivery.

If a carrier unexpectedly requests an import payment for your order, contact CLMADE with the order number, tracking number and a copy of the request before paying so that we can review it with the carrier.

Order Processing

All CLMADE products are handmade. Please allow approximately 3 business days after payment and order confirmation for production and receipt at our domestic shipping hub in China. This preparation period comes before the delivery period.

Our daily order cut-off is 16:00 Beijing Time (UTC+8). Orders placed after this time, on weekends or public holidays enter processing on the next business day. Business days are Monday to Friday, excluding public holidays.

Orders containing products with different preparation periods may follow the longest estimate unless separate shipment is arranged.

Delivery Estimates

Estimated delivery to supported destinations is 6–10 business days from receipt at our domestic shipping hub in China. This period includes transfer and consolidation, international transport, and delivery to the customer. It follows the approximately 3-business-day production and domestic-hub handover period.

Delivery estimates are not guaranteed arrival dates unless expressly confirmed. Customs review, remote-area delivery, carrier disruption, severe weather, security checks and public holidays can affect delivery.

Tracking

Tracking details will be provided once your order has been dispatched. Tracking events may take time to appear. Use the carrier’s official tracking channel and contact CLMADE if tracking remains unchanged beyond a reasonable period.

Address and Customs Information

Before payment, check the recipient name, street address, apartment or unit number, city, region, postcode, country, email and telephone number. Enter an address format recognised by the destination courier.

CLMADE uses accurate product descriptions, quantities, declared values, confirmed tariff classifications and country-of-origin information. Commercial orders cannot be marked as gifts or declared at artificially reduced values.

The carrier or customs authority may request recipient information that is legally required for clearance. Respond only through a verified carrier channel and contact CLMADE if uncertain.

Failed or Refused Delivery

A parcel may be held or returned if the address is incomplete, delivery attempts are unsuccessful, required recipient information is not supplied or delivery is refused. Refusal or non-collection does not automatically cancel an order. Any remedy is assessed after the parcel status, condition and associated costs are confirmed, subject to the Return and Refund Policy and mandatory law.

Damaged, Missing or Delayed Parcels

Keep the complete item and all original packaging until the order has been inspected. For damage or missing contents, photograph the shipping label, every side of the outer parcel, internal packaging and the affected product, then contact CLMADE with the order number.

If tracking does not confirm delivery within a reasonable period after the estimated window, CLMADE will review the tracking record and open a carrier enquiry where appropriate.

Returns

Do not return an order to the registered office address unless CLMADE expressly provides that address in approved return instructions. Review the Return and Refund Policy before sending any item.

Questions

For destination availability or delivery questions, use the Contact CLMADE page. Include the product name for questions before purchase, or the order and tracking numbers for an existing shipment.

For full terms, read our Shipping Policy.