Información de contacto

Last updated: 22 August 2026

This page explains how customers, business partners and other website users can contact CLMADE.

Customer Service

Email: hello@clmade.com

Telephone: +86 151 6090 0973

Contact form: Contact CLMADE

Website: www.clmade.com

CLMADE operates in China Standard Time, UTC+8. Messages are reviewed during applicable working periods. Response time may vary depending on the nature of the enquiry, public holidays and the information required to investigate it.

Questions Before Ordering

For questions about a product, please include the product name or product-page link and describe the information you need.

Customers may contact us about:

• materials, components and finishes;
• product dimensions and intended use;
• Ronghua silk-flower pieces;
• Song Brocade accessories and objects;
• DIY craft-kit contents and required tools;
• care guidance;
• available shipping destinations; and
• other information required before ordering.

Product-specific information will be confirmed using the available product records. CLMADE will not claim an unverified material, certification, safety property, origin, designation or performance characteristic.

Existing Orders

For questions about an existing order, include:

• the order number;
• the email address used during checkout;
• the product concerned; and
• a concise description of the question or problem.

Do not send full payment-card numbers, account passwords or other unnecessary sensitive information by email, telephone or the contact form.

Customer Accounts, Returns and Cancellations

Eligible return and cancellation requests can be submitted through the CLMADE customer account.

Submitting a request does not automatically approve a return, cancellation or refund. CLMADE will review the request according to the order status, the applicable policy and mandatory consumer law.

For complete conditions, review our Return and Refund Policy.

Damaged, Incorrect or Incomplete Orders

If an order arrives damaged, incorrect or incomplete, contact CLMADE as soon as reasonably possible.

Please provide:

• the order number;
• clear photographs of the external packaging;
• a photograph of the shipping label;
• clear photographs of the item and internal packaging; and
• a brief explanation of the problem.

Do not discard the item or packaging until CLMADE has reviewed the information and provided instructions.

Shipping Questions

For delivery questions, include the order number and tracking number where available.

Information about processing, international shipping, customs, tracking and delivery issues is available in our Shipping Policy.

Privacy Requests

Requests concerning personal information, including access, correction, deletion, restriction, objection or another privacy right, may be sent to:

hello@clmade.com

Please use the subject line Privacy Request and provide enough information for CLMADE to identify the relevant account or transaction.

We may need to verify the requester’s identity before disclosing, correcting or deleting personal information.

Additional information is available in our Privacy Policy.

Wholesale and Cultural Collaborations

Retailers, museum shops, cultural organisations, editorial teams, workshop organisers and other potential partners may use the Contact CLMADE form.

Please include the organisation name, country or region, website, nature of the enquiry and proposed project.

Wholesale pricing, minimum order quantities, production schedules, regional arrangements and customisation are not confirmed unless agreed separately and in writing.

More information is available on our Wholesale & Cultural Collaborations page.

Legal Business Identity

Trading name: CLMADE

CLMADE is operated by 新疆安博阳光新能源科技有限公司, a limited liability company registered in the People’s Republic of China.

Registered business address:
Room 1204, Xinhua Bookstore Book City Complex,
No. 986 Penghu Road,
High-Speed Railway Area,
Urumqi Economic and Technological Development Zone,
Urumqi, Xinjiang 830001,
China

Full business and website information is available in our Legal Notice.

Important Return Address Notice

The registered business address above is not automatically the address for product returns.

Do not send a return to that address unless CLMADE has expressly confirmed it in approved return instructions. International returns may need to be sent to a different authorised return location.

An unauthorised return might be delayed, refused or impossible to identify.

Contact Security

CLMADE will not ask customers to provide an account password or full payment-card number by ordinary email, telephone or contact form.

If you receive a message that appears suspicious, do not provide payment or account information. Contact CLMADE using the details published on this page.

Contacting Shopify

This store is powered by Shopify, but Shopify is not the seller of CLMADE products.

Questions concerning products, orders, delivery, returns or refunds should be directed to CLMADE using the contact details above.